Frequently asked questions

A request for the issue of a certificate or extract of the Register shall be submitted to the Information Technology and Communications Department under the Ministry of the Interior of the Republic of Lithuania (hereinafter referred to as ‘the Information Technology and Communications Department’) as follows:

• directly, when the applicant or his/her representative arrives to the reception of the Information Technology and Communications Department in Vilnius, Šventaragio g. 2;
• by mail or via courier (to the Information Technology and Communications Department at the following address: Šventaragio g. 2, LT-01510 Vilnius);
• electronically (via the internet) through the electronic services portal at https://epaslaugos.ird.lt/login* or using the public electronic services offered by the E-Government Gateway portal at https://www.epaslaugos.lt/portal/service/105621/34843?searchId=c3d6c675-8b9a-475b-a540-fc769b249f45;
• at a diplomatic mission of the Republic of Lithuania (for citizens of the Republic of Lithuania residing abroad).

 * When connecting to the Electronic Services portal, please do not use the Internet Explorer browser.

When applying directly, the applicant or his/her representative shall submit:

• a request for the issue of a certificate or extract of the Register in the established format (example of a request form);
• a valid personal identity document (passport or personal identity card) or its copy certified in accordance with the notarial or other procedure established by legal acts (when a request is submitted by a representative of the applicant);
• a document proving the fact of representation (to be submitted additionally when applying through a representative of the applicant).

When sending the request by post, via a courier, or electronic means of communication, the following shall be submitted:

• a request for the issue of a certificate or extract of the Register in the established format (example of a request form);
• a copy of a valid personal identity document (passport or personal identity card) certified in accordance with the notarial or other procedure established by legal acts (when a request is submitted by a representative of the applicant). If there are doubts about the authenticity of the copy of the valid personal identity document submitted by the applicant (natural person), the Information Technology and Communications Department may request to submit a copy of the document, certified by a notary or in other procedures established by legal acts, or for the purpose of personal identity verification, the applicant may be requested by mail or electronic means of communication submit a photo that captures and clearly shows the face image of the applicant together with the personal data sheet of the applicant's valid personal identity document with all the entries on this sheet and a personal photo;
• a document proving the fact of payment of the fee for a certificate or extract of the Register (when ordering more than once within a calendar year) (when the request for the issue of a certificate or extract of the Register is submitted according to an urgent procedure) or its copy;
• copies of a valid personal identity document and document proving the fact of representation certified in accordance with the notarial or other procedure established by legal acts (to be submitted additionally when applying through a representative of the applicant). If there are doubts about the authenticity of a copy of a valid document confirming the identity of the person or certifying the representation submitted by the applicant's representative (natural or legal person), the Information Technology and Communications Department may request to submit copies of these documents, certified by a notary or in other procedures established by legal acts, or for the purpose of confirming the identity of the applicant, the applicant may to be asked to submit a photograph by post or electronic means of communication, in which the image of the applicant's face is captured and clearly visible together with the personal data sheet of the applicant's valid personal identity document with all the entries on this sheet and a personal photograph;

A certificate or extract of the Register may be ordered electronically, via the internet, by applicants who are users of e-banking or the electronic signature system and have performed the identification procedure in the system. A certificate or extract of the Register may be ordered via the electronic services portal at https://epaslaugos.ird.lt/login* by selecting the link ‘Įtariamųjų, kaltinamųjų ir nuteistųjų registras’ (‘Register of Suspects, Accused and Convicts’) in the section ‘Gyventojams’ (‘For residents’) and then selecting the link ‘Registro pažymos ar išrašo užsakymas’ (‘Ordering a certificate or extract’). A certificate or extract of the Register may also be ordered using the public electronic services offered by the Electronic Government Gateway portal at https://www.epaslaugos.lt/portal/service/105621/34843?searchId=0caad034-98e6-4492-af9a-452a15b0f10b;

The preparation of a certificate or extract of the Register shall be started when the applicant pays the fee amount established in the List of Rates of the Fee for the Provision of Data of the Register of Suspects, Accused and Convicts and Information of the Register approved by Resolution No. 711 of the Government of the Republic of Lithuania dated 20 June 2012.

 * When connecting to the Electronic Services portal, please do not use the Internet Explorer browser.

Notes:

• the rate of the fee for a second and any subsequent copy of a certificate or an extract of the Register under the same request: EUR 0.29. For example, in order to obtain 3 copies of certificates of the Register under the same request, it is necessary to pay EUR 4.92 to the account of the Information Technology and Communications Department (EUR 4.34 for the first copy and EUR 0.29 for two copies each). This fee rate shall not apply to a certificate or an extract signed with an electronic signature and provided electronically.
• Certificates or extracts of the Register shall not be issued under an urgent procedure if the data of the Register must be updated or supplemented during preparation.
• The term of 10 working days may be extended if the data of the Register must be updated or supplemented during preparation.
• Prices for sending a certificate or extract of the register by post (postal costs are included in the total price): in the Republic of Lithuania - 2.54 eur; European Union country - 7.80 eur; to other countries - 6.93 eur.

The fee for a certificate or extract of the Register shall be paid by a payment order:

Beneficiary’s name: Informatikos ir ryšių departamentas;

Company identification number: 188774822;

Beneficiary’s account: LT317300010099475423;

Beneficiary’s bank: AB Swedbank;

Bank code: 73000;

SWIFT code: Habalt 22;

Payment purpose: ‘TP’.

Payment can also be made on the Electronic Services portal.

Persons ordering certificates or extracts of the Register can receive information about the preparation of the certificate or extract by short text message (SMS) and/or e-mail. The service is provided to persons who, when filling out an application for a certificate or extract of the Register, indicate that they want to receive a notification about the preparation of a certificate or extract (if they want to collect the certificate or extract in person) or a notification about the preparation and sending of a certificate or extract (if they want to receive a certificate or extract by registered mail ), and indicate the phone number and/or e-mail address to which you want to receive a message. The SMS service works only when sending a message to a phone number in the Republic of Lithuania.

The applicant and his/her representative can collect the prepared certificate or extract of the Register either directly at the Information Technology and Communications Department or by registered mail or electronically (via the internet) through the electronic services portal. When collecting a certificate or extract of the Register directly at the reception of the Department, the applicant or his/her representative shall present his/her valid personal identification document, while the representative shall additionally present a document proving the fact of representation.

To an applicant or his/her representative who has ordered a certificate or extract of the Register electronically and has chosen the form of the certificate or extract – ‘Electronic form‘, the certificate or extract of the Register signed with an electronic signature can be provided electronically (via the internet) through the electronic services portal at https://epaslaugos.ird.lt/login* or using the public electronic services offered by the Electronic Government Gateway portal at https://www.epaslaugos.lt/portal/service/105621/34843?searchId=c3d6c675-8b9a-475b-a540-fc769b249f45.

* When connecting to the Electronic Services portal, please do not use the Internet Explorer browser.

An applicant can review a certificate or extract of the Register signed with an electronic signature in ADOC format and check its validity at https://adoc.archyvai.lt having selected the item ‘ADOC dokumento peržiūra ir tikrinimas’ (‘ADOC document review and check’).

• Example of a request form for a natural person in doc format
• Example of a request form for a natural person in pdf format

The procedure for issuing the multilingual standard form is regulated by the Regulation (EU) 2016/1191 of the European Parliament and of the Council of 6 July 2016 on promoting the free movement of citizens by simplifying the requirements for presenting certain public documents in the European Union and amending Regulation (EU) No 1024/2012.

According to the Regulation, certificates confirming the fact of the absence of a criminal record, when accompanied by a multilingual standard form, should not be subjected to any form of legalization (apostillization) procedures in another European Union member state.

The multilingual standard form is issued in two languages - Lithuanian and the official language of another European Union member state where the certificate of the register will be submitted.

The applicant (citizen of the Republic of Lithuania) or his representative can order a multilingual standard form together with a certificate of the Register, the purpose of which is "For institutions (companies, organizations) of foreign countries due to a valid criminal record", by noting this request in the application form and specifying the European Union member state, which will include the certificate of the Register and the official language of that country.

The multilingual standard form is issued in the event that the court's indictment has not been passed and entered into force against the applicant, and a pre-trial investigation has not been initiated and carried out, in which the applicant is placed under pretrial detention.

The certificate of the register which is signed with an electronic signature is not issued together with the multilingual standard form.

Example of a multilingual standard form.

The Schengen Information System is the largest information system in Europe where personal data are processed for the purposes of ensuring a high level security, including the maintenance of safety of the society and public order and security in the territories of the Member States.

If you believe that your personal data were used unlawfully, they need to be corrected or deleted, you may address concerning the access to these data in any Schengen State contacting directly to the competent authority or institution. Requests for access, correction or deletion in Lithuania should be addressed to the Ministry of Interior of the Republic of Lithuania (www.vrm.lrv.lt ) which is the data controller.